IT Exam Testing Center Secrets
The two primary testing providers for IT certification exams are Pearson Vue and Prometric. Within each of these providers, there are many participating testing centers at which you can take your exam.
Things Testing Centers Don’t Want You To Know
Here are some things the testing centers do not want you to know:
- Time slots for taking your exam are not overly enforced. It’s important to schedule your exam for the time you think you will be ready to take the exam. Officially, if you are more than 15 minutes late for your exam, the testing center does not have to allow you to take the exam and you will not receive a refund. However, this policy is tied to the testing center itself which is run independently from the testing provider. If you will be late or early, simply calling the testing center and let them know. Unless they are very busy with candidates that day, normally it will not be a problem to take your exam earlier or later in the day. The exam, however, must be taken during the same calendar day as it was scheduled for it or the exam fee will be forfeited.
- Exam content (questions and your response) are stored on a server at the testing center. This is important to know because many times the computer you are using to take your exam will hang up during your exam. If the computer locks up, the first thing you may think is that all of your responses are lost and you will need to retake the exam again. Luckily, this is not the case. Since the exam questions and answers are actually stored on a server, simply rebooting your workstation will allow you to restart where you left off. However, never reboot the workstation yourself. Always inform the testing center administrator of your problem and let them resolve the issue for you.
- You can request to have your seat changed. If for some reason you aren’t happy with where you are sitting (for example, if the guy next to you is coughing and sneezing constantly), you can ask to have your seat moved. Each testing center usually has multiple computers that are allocated for a particular testing provider (Pearson Vue or Prometric), so you can usually move your seat to an alternative workstation if you are uncomfortable using the one you were originally assigned.